Orders typically arrive within 12 business days from dispatch, with a maximum delivery window of up to 30 days during busy periods or unforeseen delays. All products are shipped directly from our fulfilment partners, and most customers receive their items earlier than the estimated timeframe.

Currently, Tailbourne only ships within the UK. Delivery times and charges will be calculated at checkout based on your UK address.

For orders shipped outside the United Kingdom, your local customs office may apply duties, taxes or handling fees. These charges are set by local authorities and are the responsibility of the customer. We recommend checking your country’s import rules if you are unsure about possible fees.

Because we start processing orders shortly after they are placed, changes or cancellations are not always possible. If you need to amend your order, please email tailbourne.care@gmail.com soon as possible with your order number. If the order has not yet been processed, we will do our best to help.

We offer a 14-day return window from the day you receive your order. Items must be unused and in their original condition, where reasonably possible. If you receive a faulty or incorrect item, we will arrange an appropriate solution. Please contact tailbourne.care@gmail.com before returning anything so we can provide the correct instructions.

Not necessarily. Because we work with multiple fulfilment partners around the world, items in the same order may ship separately and arrive in different parcels and on different days. This does not change your total shipping cost for the order.

If your order has not arrived within the expected timeframe, please contact us at tailbourne.care@gmail.com with your order number. We will review the tracking information, liaise with the carrier where possible and, if the parcel is confirmed lost or undelivered, arrange a replacement or a refund in line with our policies.